--- title: Blog | Toni Piehl description: Skilled ICT leader and Director of Service with 15 years in Service Delivery providing satisfying customers. Experienced leader with a self-starter, technical mindset and have amassed more than 25 years of experience in development and deliveries of solutions. Career highlights include successful deliveries of customer projects on four continents to convincing global clientele. Managed and developed teams for over two decades and founded four companies. image: https://troisco.com/hubfs/Imported_Blog_Media/ITIL-diagram-final-s-3.png --- [Skip to content](https://troisco.com/blog/author/toni-piehl#main-content) [![TroisCo_logo-icon_150-turquoise](https://troisco.com/hubfs/TroisCo_logo-icon_150-turquoise.png "TroisCo_logo-icon_150-turquoise")](https://troisco.com) ## Every business deserves to trust their technology. # TroisCo blog  Blogs from our specialists on business and technology topics  [![Enterprise Transformation](https://troisco.com/hubfs/enterprise_transformation_logo-e.jpg)](https://troisco.com/blog/a-simple-framework-for-complex-change) [Change](https://troisco.com/blog/tag/change) ### [A Simple Framework for Complex Change](https://troisco.com/blog/a-simple-framework-for-complex-change) [Read more](https://troisco.com/blog/a-simple-framework-for-complex-change) 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[Change](https://troisco.com/blog/tag/change) ### [Why Processes Still Matter in the Age of AI](https://troisco.com/blog/why-processes-still-matter-in-the-age-of-ai) [Read more](https://troisco.com/blog/why-processes-still-matter-in-the-age-of-ai) [![Enterprise Transformation ](https://troisco.com/hubfs/enterprise_transformation_logo-e.jpg)](https://troisco.com/blog/rethinking-transformation-its-about-people-processes-and-potential) [Change Management](https://troisco.com/blog/tag/change-management) ### [Rethinking Transformation: It’s About People, Processes, and Potential](https://troisco.com/blog/rethinking-transformation-its-about-people-processes-and-potential) [Read more](https://troisco.com/blog/rethinking-transformation-its-about-people-processes-and-potential) [![Professional resilience can help organisation maintain trust](https://troisco.com/hubfs/Professional_resilience-s.jpeg)](https://troisco.com/blog/the-importance-of-professional-resilience-and-self-confidence-in-organisations) [Change](https://troisco.com/blog/tag/change) ### [The Importance of Professional Resilience and Self-Confidence in Organisations](https://troisco.com/blog/the-importance-of-professional-resilience-and-self-confidence-in-organisations) [Read more](https://troisco.com/blog/the-importance-of-professional-resilience-and-self-confidence-in-organisations) [![Services Management Over The Holidays](https://troisco.com/hubfs/Service%20Management-holidays-3.png)](https://troisco.com/blog/considerations-for-end-of-year-holiday-service-management) [Change](https://troisco.com/blog/tag/change) ### [Considerations for End-of-Year Holiday Service Management](https://troisco.com/blog/considerations-for-end-of-year-holiday-service-management) [Read more](https://troisco.com/blog/considerations-for-end-of-year-holiday-service-management) [![Continuous Delivery (CD) in Service Management](https://troisco.com/hubfs/ci-cd-co.jpg)](https://troisco.com/blog/continuous-delivery-cd-in-service-management) [Change Management](https://troisco.com/blog/tag/change-management) ### [Continuous Delivery (CD) in Service Management](https://troisco.com/blog/continuous-delivery-cd-in-service-management) [Read more](https://troisco.com/blog/continuous-delivery-cd-in-service-management) [![](https://troisco.com/hubfs/ci-cd-1920.jpg)](https://troisco.com/blog/continuous-integration-ci-in-service-management) [Change Management](https://troisco.com/blog/tag/change-management) ### [Continuous Integration (CI) in Service Management](https://troisco.com/blog/continuous-integration-ci-in-service-management) [Read more](https://troisco.com/blog/continuous-integration-ci-in-service-management) [![ITIL Framework and Continual Service Improvement](https://troisco.com/hubfs/Imported_Blog_Media/ITIL-diagram-final-s-3.png)](https://troisco.com/blog/itil-continual-service-improvement-csi) [ITIL](https://troisco.com/blog/tag/itil) ### [ITIL Continual Service Improvement (CSI)](https://troisco.com/blog/itil-continual-service-improvement-csi) [Read more](https://troisco.com/blog/itil-continual-service-improvement-csi) First Prev [1](https://troisco.com/blog) [2](https://troisco.com/blog/author/toni-piehl/page/2) [Next](https://troisco.com/blog/author/toni-piehl/page/2) [Last](https://troisco.com/blog/author/toni-piehl/page/2) [![Logo](https://troisco.com/hs-fs/hubfs/TroisCo_logo-icon_256-turquoise.png?width=150&height=150&name=TroisCo_logo-icon_256-turquoise.png "Logo")](https://troisco.com/) Every business deserves to trust their technology. 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